Techical Support (Andre / Christoph / Tim):    |    Billing (Kurt):

Regular technical support at S-IX is provided on an office hours basis from 10:00 to 17:00 GMT, Monday through Friday. The normal communications channel for technical support is email to . S-IX aims for 4 hour turnaround on all email support requests. S-IX technical debugging operations are handled by interscholz staff, who are also available by telephone under +49 7152 33110-18.

Emergency 24x7x365 Support

An 24-hour support hotline is available on mobile phone for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:

Technical Support Summary

Phone: +49 7152 33110-0 (interscholz)
Hours: 10:00 to 17:00 GMT, Monday to Friday
24h Emergency: +49 7152 33110-18